What should I do if I don’t get a certificate of compliance when buying a car? ——Hot spot analysis and response guide for the entire network in the past 10 days
Recently, hot topics in the field of automobile consumption have focused on the issue of "dealers delaying or refusing to deliver vehicle certificates after purchasing a car." The certificate of conformity is an important document for vehicle registration and insurance. If it is missing, it will directly affect the rights and interests of the car owner. The following is a structured analysis and solution to this problem.
1. Statistics of hot spots across the entire network (last 10 days)
| platform | Amount of related topics | Typical cases |
|---|---|---|
| 12,000 items | #新车Cannot be registered# has been read more than 80 million times | |
| Douyin | 5600+ videos | A single rights protection video has over 500,000 likes |
| Consumer Complaint Platform | From 340 | Accounting for 38% of automotive complaints |
2. Three major reasons for missing certificates
1.Dealer Mortgage Certificate Financing: The 4S store pledges the certificate to the bank to obtain a loan, and it cannot be redeemed after the capital chain is broken.
2.Manufacturer delays delivery: Some car companies have delayed sending certificates due to production process problems.
3.Artificial detention: A few dealers deliberately withheld goods on the grounds of "handling formalities".
3. Rights protection steps and legal basis
| steps | Specific operations | Legal terms |
|---|---|---|
| first step | Written reminder (retain evidence) | Article 563 of the Civil Code |
| Step 2 | Complain to the manufacturer | Article 16 of the Measures for the Administration of Automobile Sales |
| Step 3 | 12315/Consumers Association Complaint | Article 24 of the Consumer Rights Protection Law |
| Step 4 | Court prosecution | Article 119 of the Civil Procedure Law |
4. Suggestions on preventive measures
1.Verify before signing: Request to see the original or electronic version of the certificate.
2.Contract supplementary terms: It is clearly agreed that "the vehicle will be delivered at the same time as the certificate of conformity".
3.Choose formal channels: Give priority to factory-operated stores or large dealers.
5. Typical case processing results
| area | Processing method | result |
|---|---|---|
| Beijing | Market regulatory authorities intervene | Reissue certificate within 3 days + compensation of 2,000 yuan |
| Guangzhou | court mediation | Cancel contract + full refund |
If you are encountering this kind of problem, it is recommended to immediately collect the car purchase contract, payment voucher and other evidence and safeguard your rights through multiple channels. According to the statistics of successful rights protection cases in the past 10 days,83% of consumers resolved their issues through complaint channels within 30 days.
Warm reminder:The certificate of conformity is proof of the legal identity of the vehicle. Do not force it on the road if it is missing, otherwise you may face penalties for vehicle impoundment.
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