What should I do if my Ofo deposit cannot be refunded? Summary of hot topics and solutions across the Internet in the past 10 days
Recently, the issue of difficult refunds for deposits on Ofo’s small yellow cars has once again become the focus of heated discussions on the Internet. Many users reported that refund applications have not been received for months or even years, and the number of related complaints continues to rise. The following is a compilation of hotly discussed content and structured data in the past 10 days, along with practical solutions.
1. Analysis of the popularity of ofo deposit refund issues in the past 10 days
| platform | Amount of related topics | Popular keywords |
|---|---|---|
| 128,000 items | #ofo新葡新 progress#, #ofo founder is restricted from high consumption# | |
| black cat complaint | 3,200+ items | "The refund has not been received for more than 1 year" "Customer service is not responding" |
| Zhihu | 1,500+ discussions | "Legal Approach" "Class Action" |
2. Main reasons why users’ refunds are blocked
| Question type | Proportion | Typical cases |
|---|---|---|
| APP refund entrance is invalid | 45% | The page shows that "System Upgrade" cannot be operated. |
| Customer service channels are paralyzed | 30% | No one answered the phone, and there were over a thousand people in line for online customer service |
| Refund progress stalled | 25% | It shows "Processing" but the account has not been received for more than 365 days. |
3. Five practical solutions
1. Insist on complaining through official channels
Submit a refund application through ofo APP or official website (if there is an entrance), and keep screenshots as evidence. It is recommended to follow up once a week.
2. Complain through third-party platforms
To submit a detailed work order on the Black Cat Complaints and 12315 platforms, you must attach the registered mobile phone number, deposit record and other documents.
3. Protect rights through legal channels
File a small claims lawsuit in court (the cost is about 50 yuan). There have been successful cases in many places. You need to prepare:
- Contract evidence (screenshot of user agreement)
- Payment voucher (deposit transfer record)
- Communication records (screenshots of customer service conversations)
4. Pay attention to the dynamics of claims declaration
An announcement from the Beijing Court in August 2023 showed that ofo affiliated companies have no property available for execution, but they can regularly check the opening of the credit declaration channel.
5. Jointly protect rights and reduce costs
Join formal rights protection groups (be careful to prevent fraud) and share litigation templates, evidence lists and other resources. Class actions are more efficient.
4. Expert advice and risk warnings
1.Beware of scam traps: Recently, there have been telecom scams pretending to be "Ofo Refund Specialist". Anyone who requires payment to expedite refunds is a scam.
2.Note on timeliness: The Civil Procedure Law stipulates that the ordinary statute of limitations is 3 years, starting from the date of application for refund. If the statute of limitations exceeds the time limit, the right to win the lawsuit will be lost.
3.psychological expectation management: According to public data, the total amount of ofo’s deposits to be refunded exceeds 1 billion yuan, and the possibility of full repayment is low. Priority is given to partial refunds.
As of press time, ofo officials have not issued a new statement on the deposit issue. We will continue to track the progress of the incident and recommend that users protect their rights through multiple channels to improve the success rate.
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