How to report to Lianwei Hotline
Recently, the operation issues of the Lianwei Line have become a hot topic of public concern. Many passengers reported that the line had problems such as unpunctual buses and poor service attitude, which triggered widespread discussion. This article will sort out the hot topics on the Internet in the past 10 days and provide detailed reporting guidelines.
1. Popular topics on the Internet in the past 10 days
| Ranking | topic | amount of discussion | Main platform |
|---|---|---|---|
| 1 | Lianwei dedicated line operation issues | 152,000 | Weibo, Douyin |
| 2 | Public transport service quality | 128,000 | Zhihu, Tieba |
| 3 | Citizens’ complaint channels | 95,000 | WeChat public account |
| 4 | urban traffic management | 73,000 | Today's headlines |
2. Frequently Asked Questions about Lianwei Special Line
| Question type | Specific performance | Complaint proportion |
|---|---|---|
| The flight is not on time | Delayed for more than 15 minutes | 42% |
| Poor service attitude | Driver has bad attitude | 28% |
| vehicle hygiene | Dirty environment inside the car | 18% |
| fare problem | Charges are unreasonable | 12% |
3. Reporting Guidelines for Lianwei Hotline
1.Report by phone: Dial the 12328 transportation service hotline and follow the voice prompts to select the "Bus Complaint" option.
2.Report online: Log in to the official website of the Municipal Transportation Management Bureau and submit complaint information in the "Citizen Interaction" column.
3.WeChat report: Follow the "Urban Transportation Service" official account and submit it through the "Complaints and Suggestions" function.
4.Report on site: Report the problem directly to the station staff, or complain to the bus company’s customer service center.
4. Notes on reporting
1. Keep relevant evidence: It is recommended to take photos of the vehicle and record the license plate number and time.
2. Reflect the problem truthfully: describe the incident clearly and avoid exaggerating the facts.
3. Pay attention to the processing progress: you will receive an acceptance notification within 3 working days after reporting.
4. Reasonable rights protection: If you are not satisfied with the result, you can appeal to the higher-level department.
5. Recent corrective measures
| Measure content | Implementation time | Responsible unit |
|---|---|---|
| Driver service training | October 15, 2023 | Public transport group |
| Vehicle health inspection | October 20, 2023 | traffic administration |
| Shift adjustment and optimization | October 25, 2023 | operating company |
Through the above reporting channels and methods, citizens can effectively report problems existing in the Lotus Guard Line. Relevant departments stated that they will handle every complaint seriously and continue to improve service quality. It is hoped that the general public will actively participate in supervision and jointly improve the level of urban public transportation.
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